Hakuro 4-Year Warranty
warranty on the workmanship of our brushes
Handmade
in Poland
We know every stage of how our brushes are made. That is why we take responsibility for the quality of their workmanship for four years.
What does the 4-year warranty cover?
How long some parts of a brush last depends above all on how well it was made. We take responsibility for those parts for 4 years.
The warranty covers defects in workmanship and in the durability of the brush’s structural components that become apparent during normal use.
Handle and ferrule
Durability of the connection between the handle and the ferrule.
Brush head attachment
Durability of the attachment of the entire bundle of bristles – the brush head – inside the ferrule.
Bristle attachment
Excessive bristle shedding caused by a defect in the adhesive or the factory attachment of the bristles.
A brush is a tool
The warranty covers the quality of the brush’s workmanship. It does not mean that the brush will show no natural wear over four years of use.
Bristles work every time you use them and their properties can change over time. Individual bristles falling out, gradual wear of the bristles and changes in their structure caused by use and care are not defects in workmanship.
Proper cleaning, drying and storage help your brush keep its properties for longer.
How to care for your Hakuro brushes →
4 years. No extra formalities.
The 4-year warranty covers all Hakuro brushes bought at hakuro.eu on or after 1 October 2026. You don’t need to register your brush or activate the warranty after purchase. We can confirm the purchase date from your order details in our shop.
Write to us
Give us the details we need to find your purchase, tell us which brush it is and briefly describe the problem. If you can, attach photos or a video.
We assess your claim
If we need to see the brush to assess it, we will provide a free shipping method.
We repair or replace it
We will repair the brush free of charge or replace it with a defect-free one. If replacement with the same model isn’t possible, we may offer another product with a comparable purpose.
Good to know
When does the 4-year warranty apply?
The warranty covers Hakuro brushes bought in our shop on or after 1 October 2026. The warranty period runs from the date you bought the brush.
Do I need to register my brush?
No. You don’t need to register the product or activate the warranty. It is valid for 48 months from the date of purchase.
Do I need a receipt?
It doesn’t have to be a receipt. We can confirm the purchase date from the order details held in our system or from another document that confirms the purchase and its date.
Is bristle shedding covered?
Yes, if excessive shedding is caused by a defect in the factory attachment of the bristles in the ferrule. Individual bristles can fall out during normal use, particularly in the first weeks, and this is not a sign of a defect.
The warranty also does not cover bristles breaking or crumbling because they have dried out or been cared for or stored improperly.
Is shipping the brush under warranty free?
Yes. If we need the product to assess your claim, we will provide a free-of-charge shipping method. In Poland this is usually an InPost parcel locker, using a code or label we send you. In other countries covered by the warranty, we will tell you which free method is available.
Which countries does the warranty cover?
Poland and the other EU Member States to which hakuro.eu delivered at the time of purchase, provided that the brush was bought at hakuro.eu and delivered by us to that country.
What if my model is no longer available?
If replacement with the same model isn’t possible, we may offer another Hakuro product of comparable purpose and characteristics. In certain situations set out in the warranty terms, a refund of the price paid for the product is also possible.
Does the warranty limit my consumer rights?
No. The Hakuro 4-year warranty is an additional, voluntary right. It does not exclude, limit or suspend the statutory remedies available to you as a consumer.
Write to us
Give us the details we need to find your purchase, tell us which brush it is and briefly describe the problem. If you can, attach photos or a video – it will help us assess your claim.
shop@hakuro.eu · +48 32 750 57 59